Journeys

The simplest, most powerful tool for automating personalised conversations and scaling your impact.

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With
 Journeys, anyone can build flows with multimedia, conditional logic and AI in our no-code canvas. Create a chatbot or setup an AI-powered assistant in minutes. Route to an operator at any time. Your ideal customer journey, automated.

A Community for Impact

When you join Turn.io, you’re joining a community of the world’s largest social impact organisations. Here are some Playbooks they created.

Follow-up health survey

London School of Economics

Vaccination chatbot

Behavioural Insights Team

BMI Calculator

Penda Health

Quit smoking campaign

WHO

Map out your Journey

Give your team an easy-to-use builder to create and test new chatbots. Automate patient onboarding and follow-up, build a video-based training program or collect valuable impact data. A journey for every use case.
Customise the trigger

Start journeys at any time for any user. Setup journey triggers based on your user’s profile data and engagement or schedule journeys for a particular time of day.

Any media, any language

Build text, image, audio and video chatbots with ease in any language. Include everyone with audio-only chatbots for audiences with low literacy.

Personalise each journey

Call user’s by name, refer to their profile information, create conditional logic or route to your human operators for more personalised support.

Setup AI assistants
in a few clicks

Help your customers around the clock with AI assistants created from your content, with your tone of voice.  Leverage the latest AI models from OpenAI and Meta.

Saajha supports parents to impact the lives of children in India. Turn.io has been a critical partner on our journey and has facilitated our ability to distribute information efficiently to large audiences.
 Journeys  have simplified the creation of user flows, allowing us to visualise and manage communication paths without needing developers.
Saransh Vaswani
1K+
youths in crisis supported every month
Choose the best AI

Choose from a variety of the latest AI models from OpenAI and Meta. Build multiple assistants with different models.

Upload knowledge

Simply upload your knowledge as a text file to train your personal assistant.

Set the tone

What do you value? What are your impact goals? Teach your assistant the way you write and what outcome to prioritise.

Integrate with what you already use

Connect your Journeys to payments, calendars, emails, and CRMs, automating manual workflows and reducing your team’s overhead.

Payments
Connect to your payment system and create a seamless experience.
Customers
Share data with your EMR or CRM to deeply personalise your Journeys.
Appointments
Automate your workflows and reduce overhead for your team.

Easy to start, but endlessly extensible.

Have a technical team? There's no limit to what can be built on top of Journeys. Check out our API documentation to see what’s behind the flow chart.
Code blocks

Add a custom code-block to your journey to build complex logic or make an HTTP call right from the journey canvas.

Staging & versioning

Safely test your journeys on our simulator or on your phone before publishing. Roll back to previous versions in an instant.

Rest APIs

We have APIs for everything. Messaging, Journeys, Contacts, Data, Channels and more. Connect to your systems seamlessly.

We’ve used AI and Journeys to create hypertension pathways and vaccine reminders for children, automating repetitive tasks so our skilled agents can focus on patients needing a human touch. This has cut response times by over half, with ongoing improvements.
Rob Korom
50%
Reduction in response time

Learn and improve

Track customer behaviour as they navigate your journeys. Find out where people leave chats so you can improve your chatbot.
Collect data easily

Easily save and export people’s answers to questions or surveys or record which buttons they click.

Completion rates

Monitor metrics like completion rates, average response time, and user engagement over time.

Analyse drop-off

Learn which parts of your chat are introducing friction and causing drop-off so you can improve over time.

Start improving
lives today

Start now
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